Returns & refund Guarantee
    •    Home /
    •    Returns & refund Guarantee
Returns & refund Guarantee
Returns & Refund is a guarantee provided by sellers for every product they sell on whalendrading.com
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the seller to resolve these problems (according to the seller's set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller.

Domestic Returns
Domestic Returns is an extra return policy that sellers may choose to offer on whalendrading.com Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging.
With Domestic Returns, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item.
 
 
About Payment
 
1.We are not responsible for any custom duty import tax charged by buyers' countries.
2.We accept Online Payments, Credit card, Debit cards.

3.Please pay within 7days of the order
 
 
About Shipping
 
1.We ship out the goods via DTDC, you can also choose DHL, EMS, ST courier. if urgent.
2.We will ship out the goods in 5-7 days, the goods will arrive you in 5-35 business days depends on your shipping way, destination and other factors.
3.We have a tracking number for you after sending out the goods, you can check your package online at anywhere.
 
 
Warranty and Guarantee
 
1.If you are not satisfied with the goods when receive it. Please contact us and return it within 7 days for replacement or money back. If you return the goods, you should pay the return freight.
2.If you receive a flawed goods, we will give you a new one as replacement in your next order..
3.If there is some problem, please contact firstly, we will solve in a reasonable way. Thanks in advance for your corporation.
 
 
Feedback
 
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services, Please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
 
Noted:
 
1. We offer drop shipping service, also can send pictures to you for resell.
2. If wholesale, pls contact us, we will give you best price.

Back to top